FAQ
To book rentals, fill out an inquiry on our website or send an email to materialgirlsrentals@gmail.com with a list of the specific items you would like. Please include the day and location of your event. From there, we’d be happy to check on the availability of your requested items and then start an invoice for you. If sending an inquiry be sure to check your spam folder for a response from us!
No, you can book any amount you’d like. However, if you are wanting delivery services then we require a rental minimum for deliveries. See delivery chart for more info.
Yes, if you need set up of your rentals please let us know and we can give you a custom quote based on what is needed.
The rental period is per day. We schedule will-call pick ups between 9am & 6pm. Additional half day or full day(s) can be added.
If your rentals are available for a longer period, you may book your rentals for an extended rental fee:
1/2 rental rate for 2nd day for pickup timeframe starting at 9am.
1/4 rental rate for 2nd day for pickup timeframe of 2-6pm.
You can make changes to your invoice up to 3 weeks before. If you know things are changing along the process, please keep us informed so we can make sure we have the proper inventory on hand and available to others.
You can contact us to see if we are available to accommodate your order. If so, we may charge a small rush order fee to your invoice.
Rentals are booked on a first come, first serve basis so the sooner the better! Our dishes and furniture are in high demand during wedding season. We suggest booking 6 months to a year in advance.
Yes! Our showroom is by appointment only. We typically schedule appointments every 30 minutes Tuesdays-Thursdays from 9am-3pm. Contact us to set up a time!
Yes! A quick initial phone call or showroom visit is free. Design consultations are charged a design fee. Contact us to schedule an appointment!
If your event is outside and there are weather concerns, some items will be unavailable for rental due to the increased risk of damage. If this happens, we will contact you to discuss options for your event.
If you rent items and they are left outside in inclement weather you will be responsible for any damage including repair or replacement fees.
Delivery Services
See more delivery information on our Services page.
Delivery costs start at $100 and depend on the load size and the distance required. See delivery chart for more info.
We are located in South Gilbert. We typically travel within 35 miles of the Mesa Gateway Airport. If you are interested in getting a quote for an area outside of that please contact us for more information.
No, we do not deliver on Sundays. If your event is on a Sunday, we can deliver the day before and pick up on Monday.
Any pick-ups after 10pm will be charged a late night fee:
10:30 PM $50
11 PM $100
11:30 PM $150
12 AM $200
*We do not offer pick-up after midnight.
We do not allow our clients to transport our larger items such as furniture and backdrops, however, clients are allowed to transport smaller items such as dishes, decor, linens, pillows, rugs, etc. Please check with us to see which items are available for client transport.
We accept debit & credit cards, Zelle, Venmo, check or cash.
You will pay 50% of the total of your rental invoice. The refundable deposit is added after the down payment is made. The remaining balance is due 2 weeks prior to your event date.
We handle cleaning all items before and after using. If dishes are not scraped free of food then a small cleaning fee will be assessed.
The refundable deposit is used for occurrences of missing or damaged items, etc. It is due 2 weeks before the event date.
After the event, we will process the returned rental items and then send back the deposit within 7-10 days. Events with dishes and linens can possibly take longer during busy season.
We require a non-refundable deposit for all orders to book your date and secure your rentals. The deposit is 50% of the total rental order amount.
Any events canceled or rescheduled will lose the 50% down payment. Any remaining balance can be used towards another event within 1 year of the cancellation. If you cancel your event within 2 weeks of the event you will be billed in full. All rescheduled events will be charged a rescheduling fee.
The client is responsible to return any missing item(s) and could be charged a small late fee. Any missing, damaged, or late items will be taken out of your refundable deposit.
We understand sometimes unfortunate things happen, however if an item is broken or damaged at any time during your rental period you will be responsible for the item including paying any additional replacement or repair fees.
Rentals will need to be returned to our warehouse in the assigned drop off location. All items must be in the same containers that they were packaged in. You will receive detailed instructions about 2 weeks before your event on how to carefully pick up and return rentals.
Anything rented on your invoice, used or unused, will be charged.