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FAQ

Booking Rentals

How do I go about booking rentals?


To book rentals, send an email to materialgirlsrentals@gmail.com with a list of the specific items you would like. Please include the day and location of your event. From there, we’d be happy to check on the availability of your requested items and then start an invoice for you.




Is there a minimum amount to book rentals?


No, you can book any amount you’d like. However, if you are wanting delivery services then we require a $500 rental minimum for in-area deliveries.




Are there any extra charges/fees for set-up and take down?


Yes, if you need set-up of your rentals please let us know and we can give you a custom quote based on what you would like us to do.




How long is the rental period?


The rental period is a 24 hour window. We’d prefer for you to pick-up your items the morning of your event and return them the following day.




What if I need to keep the rentals longer than the delivery period?


If your rentals are available for a longer period, you may book your rentals for an extended rental fee.




What if I want to make changes to my invoice?


You can make changes to your invoice up to two weeks before. We allow up to 5 invoice changes for free. After that, we charge a $5 fee/change. If you know things are changing along the process, please keep us informed so we can make sure we have the proper inventory on hand and available to others.




What if I need to make a rush order?


You can contact us to see if we are available to accommodate your order. If so, we will charge a small rush order fee to your invoice.




How soon should I book my rentals?


The sooner the better so you can have the most inventory to choose from; our plateware and furniture are in high demand during wedding season. Generally speaking, our clients usually book 6 months to a year in advance.




Can we come view your inventory?


We do not have a stockroom for showings. Most of our larger items are in storage and not able to be pulled for viewing. We do offer limited appointments on Tuesdays and Thursdays for clients to view some of our smaller items such as place settings, votives, and smaller decor items.




Do you offer design consultations?


Yes, we offer design consultations. The fee is based on the scale of the design. Contact us for a quote.




Do you have any weather-related policies?


If your event is outside and there are weather concerns for the time of the event, there are some larger furniture items that will be unavailable for rental due to the increased risk of damage. If this happens, we will contact you to discuss options for your event.

If you rent items and they are outside in inclement weather you will be responsible for any damage including repair or replacement fees.





Delivery Services

How much does it cost for delivery?


Delivery costs start at $150 and depend on the load size and the distance required.




How far do you travel for deliveries?


We are located at Power and Germann near the Mesa Gateway airport. We typically travel within 30 miles of this area.




Do you deliver on Sunday?


No, we do not deliver on Sundays.




Is there a fee for late night pick-ups?


Any pick-ups after a 10pm start time are a $100 late night fee. At 11pm the fee is $150 and $200 after midnight.




Can I pick up and transport the items myself?


We don’t allow our clients to transport our larger items such as lounge furniture and backdrops, however, clients are allowed to transport smaller items such as place settings, tablescape decor, toss pillows, rugs, etc. Please check with us to see which items are available for client transport.





Payment Info

What forms of payment do you accept?


We accept check, Zelle, Venmo, or PayPal.




How much do I pay at time of booking?


You will pay 50% of the total balance of your rental invoice. The remaining balance is due 2 weeks prior to your event date.




Are there any cleaning fees?


Yes, we will charge a small cleaning fee for our place setting items, linens, rugs, and hurricanes. If it is a full place setting, we usually charge about $1/person extra. All plates and chargers must be rinsed unless the venue does not have access to a sink. If they can not be rinsed at the venue, plates must be scraped clean. If place settings are not scraped clean and/or rinsed prior to return then an additional cleaning fee will be assessed upon return.




What is the refundable deposit for and when is it due?


The $200 refundable deposit covers any lost or damaged items that may incur during the rental period. It is due 2 weeks before the event date. After the event, we will process the returned rental items and then send back the deposit within about a week following your event.




When will I get my refundable deposit back?


Typically you can expect your refund back within a week of your event date. However, during the busy seasons, please allow us up to 2 weeks to process all of our returns.




Is a deposit required to book an event?


We require a non-refundable deposit for all orders to book your date and secure your rentals. The deposit is 50% of the total rental order amount.




Do you offer refunds if I need to cancel my event? Are there rebooking fees?


If you cancel your event before the two week final deadline, the 50% down payment is kept but any remaining balance can be refunded to you. Your total payment amount can be held and be used towards another event in the future or gifted to a friend.

If you cancel or change the date of your event after the two week final deadline, there is a cancellation fee. We do not offer refunds because rentals are already being prepared and we are unable to rent those items to another party. The full payment can still be used toward a new date with a rebooking fee.





Returning Rentals

How much does it cost for delivery?


Delivery costs start at $150 and depend on the load size and the distance required.




How far do you travel for deliveries?


We are located at Power and Germann near the Mesa Gateway airport. We typically travel within 30 miles of this area.




Do you deliver on Sunday?


No, we do not deliver on Sundays.




Is there a fee for late night pick-ups?


Any pick-ups after a 10pm start time are a $100 late night fee. At 11pm the fee is $150 and $200 after midnight.




Can I pick up and transport the items myself?


We don’t allow our clients to transport our larger items such as lounge furniture and backdrops, however, clients are allowed to transport smaller items such as place settings, tablescape decor, toss pillows, rugs, etc. Please check with us to see which items are available for client transport.





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